FAQ and Policy

 FAQ and Policy 

Frequently Asked Questions

What happens after I place an order?
When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to our website You will receive an email confirmation once your order has been downloaded and received at our website. If there are any problems with your order, one of our customer service associates will contact you by phone or email.

What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation message via e-mail shortly after our website receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 0-2953-8900 to ensure that your order is being processed.

Can I change the delivery address?
We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, please enter the new address information into our online Customer Service Inquiry Form.

Can I change the date of my order's delivery?
If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, please enter the new delivery date information into our online Customer Service Inquiry Form.

Is it safe to use my credit card online?
We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window.

SiamFlorist.COM does not rent or sell information they receive from web orders or e-mail registrations to third parties. For more information see our Security and Privacy statement.

When will my order arrive?
When placing your order, you will be asked to request a delivery date. SiamFlorist.COM offers same day delivery on all floral and gift orders delivered via a select local florist if placed by 12.00 noon. in the recipient's time zone. Direct-shipped gifts are delivered via Ground, 2nd Business Day or Next Business Day and are delivered during normal business hours. To check the status of an order, you can access us via our online contact us, 24 hours a day, or call us at 0-2953-8900, or send us an email using our online Customer Service Inquiry Form.

Which credit cards are accepted?
We accept a variety of credit cards including  MasterCard, and VISA.

When will my credit card be charged?
We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Why is my basket empty?
If the products you select are not showing up in your basket, one of two things is probably happening. You may not be fully adding the product to your basket or your browser may not be set up to work properly with the basket.

First, when you select a product, make sure you completely fill in the shipping information and click on either the "Shop More" button or the "Check Out Now" button on the bottom of the page. This should add that product to your basket. (You can confirm this by clicking on the "Shopping Basket" button which is in the top navigation bar on every page.)

If your product is still not showing in your basket, your browser could be set up to not accept "cookies". This site uses cookies to keep the items you've added to your order associated with you. We do not put any personal or billing information in these cookies, so there is no security risk in accepting them. You can change your browser option to accept cookies in the preferences menu selection for your browser. Or, you can place your order with SiamFlorist.COM by calling 66-2953-8900.

We are the leading completely online florist delivery throughout Thailand via its computerized sending system and network of professional affiliate florists. Thai Garlands(Roses, orchids, fresh flower bouquets and gifts are also available for delivery to most other countries worldwide.) A complete menu of popular items is available online for all occasions. Each gift is professionally designed and delivered, to ensure the highest level of quality and service. Satisfaction is always guaranteed.  

Same-Day and Next-Day Delivery in Thailand
For modern flowers style in Bangkok same-day delivery is generally available everyday on orders received before 12.00 noon. in the recipient's time zone (excluding holidays and peak floral delivery periods.) Otherwise, next-day delivery is the norm. For Garlands (Thai Flowers style) in domestic with three days delivery from Siamflorist.com and international with five days delivery from us. About Thai Gifts Collections within 3-7 days shipment from Siamflorist.com's warehouse.

100% Satisfaction Guaranteed
If you are not completely satisfied with the quality of one of our flowers, please contact us immediately by electronic mail or phone, and we will cheerfully provide a replacement or make any other appropriate arrangements. By the way, for flower and fruit basket orders if an item is not available, we will substitute an item of equal or higher quality - at no extra charge.

Other Provinces of Thailand and International Order
SIAMFLORIST .COMt's modern flowers style delivers roses, wrapped bouquets throughout Thailand and most of the world via an international network of affiliated professional florists. For outside Thailand simply select from our menu of International selections. (Allow two days for delivery, excluding Sundays and legal holidays.) For Garlands (Thai Flowers style) in domestic with three days delivery from Siamflorist.com and international with five days delivery from us. About Thai Gifts Collections within 3-7 days shipment from Siamflorist.com's warehouse. Remarks that other provinces of Thailand and International Order Delivery excluding Sundays and legal holidays.

Sundays and Legal Holidays
Delivery of province and international services are often NOT available in many areas on Sundays or legal holidays. So, while every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may be delivered the day before or day after the date requested, if necessary.

Peak Floral Delivery Periods
IMPORTANT - At peak floral delivery periods, such as Valentine's and Mother's Day, please order at least two days in advance to ensure timely delivery.

Store Security
SIAMFLORIST .COM co.,ltd. , order forms are encrypted using Secure Socket Layer(SSL) technology before being sent over the Internet to your web browser. This protects you from Internet "eavesdroppers" who might attempt to steal personal information about you, your credit card numbers or payment information.

SIAMFLORIST .COM co.,ltd. accepts the following credit cards
Charge your online purchase with Visa, MasterCard Credit Cards Prices for each item are displayed online (in Thai Baht Currency).

For Additional Information

For additional information or assistance, click here to send comments and questions or give us a call. Our main phone number is 662-953-8900 or you can contract to our customers service at 66-2953-8900 or E-mail address at ssiam.com Our mailing address is siamflowershop@gmail.com
90/2 Tessabal-Songkor Rd.,
Lardyao, Jatujak, Bangkok 10900, Thailand.